Returns & Cancellations

There are a few of ways that you can return an online order to us...

Returns by post

You can return products purchased online as long as they are still in their original unused condition and within 30 days of receipt. When posting your items back to us, it’s important you first authorise your return by sending us an email marzenarogus@gmail.com. Once authorised, please make sure you clearly mark your parcel with your order number and full name, and return to:

CUSTOMER RETURNS

Master Stitch Shop (Dogandhome) 480 Welbeck Rd. NE6 2PA Newcastle Upon Tyne, UK

Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method. Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available.

Cancellations

You can cancel your order or items in your order up to the point of us dispatching your order by contacting via email: marzenarogus@gmail.com

Exchanges

We are always happy to help, any item can be exchange for different size only if the item as long as they are still in their original unused condition within 14 days of the deceipt.

Missing, damaged or incomplete orders

If your order arrives damaged or incomplete, please contact us via email: marzenarogus@gmail.com immediately quoting your order number and detailing the problem with your items. If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact us via marzenarogus@gmail.com quoting your order number, and we will open an investigation with the appropriate courier. Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear or accidents.